Terms and conditions

The Personal Organiser or Mardi Girl will aim to provide you with suggestions to create good habits and techniques that will keep your living or office space clutter free and functioning smoothly
We can provide some options to help you decide how you can dispose of any unwanted items, for example; recycling, charity shop donations, on-line selling, car boot sales, or any other appropriate method. How you decide to dispose of any items will always remain your choice

Cleaning materials and cleaning equipment, for example: bin liners, vacuum cleaners, cleaning products, stickers, pens and files will need to be provided by the client. * We can provide basic cleaning materials, for an additional fee, to be agreed at point of project booking

Storage materials and equipment may be sourced and collected on behalf of clients, for an additional fee, to be agreed at point of project booking

Mardi Girl is insured as a business for Public Liability and Professional Indemnity

Mardi Girl is a member of APDO UK, The Association of Professional De-clutterers and Organisers and abides by their code of ethics
At the point of a consultation site visit, you will be provided with a copy of these terms and conditions and you will be required to sign and date a copy
Limits of Work – A 15 minute rest break every couple of hours is advised for both client and your Personal Organiser due to the often physical and emotional demands of a project
When a full-day project is carried out, the Personal Organiser will take an un-paid 30 minute lunch break
Due to the nature of the work, there is a minimum booking requirement of three hours per day
Client requirements differ and so a client may prefer to work over a period of time, for example; once a week over several months, or may require a more condensed time frame working over a few days or weeks.
It is not always possible to provide clients with exact time frames for required projects. We will provide you with an estimate based on other work we have carried out but each job and each client is unique and could take longer than estimated
When handling your property we will take great care to look after it. However if an accident does occur the Personal Organiser shall not be liable for loss or damage. It is the clients responsibility to hold insurance at all times which will adequately compensate you for loss or damage caused by the Personal Organiser working for you. The Personal Organiser or Mardi Girl does not handle, pack or move high value items. These items should be identified and handled by a removals specialist.
We are able to drop off clients unwanted items to charity shops, if requested and advance notice has been provided. However, the Personal Organiser or Mardi Girl is not responsible for any items once they have been donated to the charity shop. Should a client change their mind over an item/s, or believe they have made an error in donating a particular item/s, and then it is the responsibility of the client to contact the relevant charity shop to trace the item/s.
Whilst carrying out work for you, we will assume all items and possessions are yours and yours alone to decide what to do with. If you are sorting out the possessions of others then you will need to obtain their permission beforehand. The Personal Organiser or Mardi Girl will not be responsible for any other person’s possessions
We will help clients to move things around, but a large amount of box shifting is not included in this service. If there are heavy boxes to lift and move, you will need to seek additional assistance for this task
We do not construct, dismantle or move large pieces of furniture; you will need to seek additional assistance for this task.
Should you ask the Personal Organiser or Mardi Girl to source other services such as a house clearance or gardening services, for example, we can investigate such services for you. However, we will not be responsible for your relationship with such service providers, and it will be your responsibility to satisfy yourself that their services and prices are right for your needs

Any staff member from Mardi Girl has the right to leave a property or area at any time without having to provide an explanation if deemed necessary for their own Health & Safety
Payment Terms – All fees will need to be made at the end of each consultation site visit and at the end of each daily booked session, without exception, and should be made in cash or by bank transfer
All rates include the 10 minute rest break every couple of hours
Due to the nature of our de-cluttering work, we aim to minimise producing paperwork as much as possible. On this basis, a receipt for paid and completed work can be provided via email should the client request it at the time of making payment
Mardi Girl is not VAT registered
Cancellation – If a consultation site visit or a project appointment is cancelled within 7 days, a £50.00 cancellation fee will be required
Confidentiality & Privacy – Mardi Girl is a professional organisation and decluttering service and as such we take your privacy very seriously, and agree to keep all information and details about your personal and business life and possessions totally confidential

Please note, for Health & Safety reasons a member of the Mardi Girl team will know where staff are located on all projects at all times
Mardi Girl is registered at the Information Commissioner’s Office as a Data Holder under the Data Protection Act 1998
Photographs & Testimonials – If clients are in agreement, we would like to take before and after photographs of projects. Should we want to use these images for our website or for marketing purposes we will always ask for your permission to do so. Please note that all photographs would remain anonymous and, once again, would only be used with your express permission

When the project is fully completed, the Personal Organiser or Mardi Girl will ask the client for feedback. This feedback could be used for our website testimonials or for marketing purposes. We would be grateful for any testimonial that you would be willing to provide. If your testimonial is placed on our website or used as part of our marketing material, it will appear as: Mardi Girl Client, along with the area of where the work was carried out. For example: Mardi Girl Client, Guildford.
Fees – Consultation & Site Visit: A £40.00 fee for all site visits prior to a service booking is required. The site visit provides a client with the opportunity to discuss their needs and requirements, as well as allowing The Personal Organiser to carry out an assessment of the work required, along with creating an action plan agreed by the client.
Standard Hourly Rate: £28.00
For projects requiring 2 people, an additional hourly rate of £25.00 will be added
*All fees to be paid in full at the end of each daily session. Payment can be made in cash or by bank transfer
Travel – A £20.00 travel fee will be added for services located outside of a 25 mile radius of Farnham, Surrey.
Weekend and Bank Holiday Working – An additional charge of £50.00 per day will be added to projects undertaken on a Saturday, Sunday or any Public Bank Holiday
Additional Costs – Parking and congestion charges can be discussed prior to the booking of a service. Such charges will be added to the final payment amount

Cleaning materials and cleaning equipment can be provided for an additional fee. This will be agreed at point of service booking.
Payment Terms – All fees to be paid in full at the end of each daily session.
Payment can be made in cash or by bank transfer, these details can be found at the footer of your invoice.